* Beware of scammers posting fake support numbers here. See: Sign in SFB > Helps > About Skype for Business.Ģ.Please provide us a screenshot of your Skype for Business interface.ģ.Do you communicate with users outside your organization or Skype users?Ĥ.Whether your SFB account is the same account with Outlook? If you need any further help with this problem, we need to confirm following questions to help us understand your concerns more deeply.ġ.Please make sure your Skype for Business client is the latest version and provide a screenshot of detailed version information to us. Īfter you have checked above situations without any questions, then you may open your Skype for Business client and select Options > Personal > under Exchange and Outlook integration, check if the select box before Sync contact info between Skype for Business Sign in on colleague’s PC and see if there is any difference. Delete sip folder under %UserProfile%\AppData\Local\Microsoft\Office\16.0\Lync. Meanwhile you can try following steps to fix your problem:ġ. Information status is OK and provide us a screenshot of this page. Given the situation, please try pressing and holding Ctrl and right-click the Skype for Business icon then choose Configuration Information and check if EWS According to your description, the issue occurs after you upgrade your Skype for Business client.
